Housekeeping Room Attendant
The incumbent in this position is responsible for cleaning guest rooms, corridors, floor public areas, and pantries according to standards established by the hotel.
Key Responsibilities
- Clean assigned guest rooms according to standards established by the hotel. It involves but is not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, and vacuuming the carpet.
- Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Supervisor any items that need repair.
- Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of equipment and pantries.
- Keep informed of hotel product and service knowledge to answer guest questions.
- Answer all guest questions/requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.
- Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of the shift, report special attention to guests, unusual situations, and incidents that need follow-up, to ensure consistency and guest satisfaction.
- Verify the physical status of the room and update the Order Taker of any discrepancies found.
- Report at once to the Supervisor and Order Taker lost and found items and coordinate with the Order Taker when to bring items down.
- Provide the turn-down service to assigned guest rooms according to standards established by the hotel. It involves but is not limited to, turning down the bed, replenishing guest room and bath supplies, and cleaning the bathroom if necessary. Help control guest and cleaning supplies to save costs.
- Clean assigned guest rooms, late checkout, and late service required by guests, according to standards established by the hotel. It involves but is not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, and vacuuming the carpet.
- Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Supervisor any items that need repair.
- Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of equipment and pantries.
- Keep informed of hotel products and services knowledge to answer guest questions.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and the hotel.
Job Requirements
- Previous hotel-related experience beneficial
- English –oral skills are beneficial
- Attention to details
- Flexibility in terms of scheduling
- Physical ability to clean 13 rooms per day according to standards
- Physical ability to push and pull the room attendant’s cart
- People Oriented
- Passionate for European luxury
https://kempinski.pinpointhq.com/en/postings/834fa198-5a77-4b90-8209-8ed5880c0e5c
Front Desk Agent
The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.
Key Responsibilities
- Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.
- Ensure that LQA results are above 85%.
- Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
- Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
- Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
- Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
- Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
- Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
- Possess a working knowledge of the room reservation procedures.
- Maintain the neatness of his/her working area.
Job Requirements
- Minimum of 1 to 2 years experience in a similar position
- Preferably in an international, luxury five-star hotel
- English – excellent communication skills
https://kempinski.pinpointhq.com/en/postings/5b9ad8e0-635d-4dcc-93c8-f17950fec96a
Steward – InterContinental Hotels Group® Dubai Festival City
A little taste of your day-to-day:
- Daily briefing to be attended.
- Collect & Prepares cleaning tools and chemicals for the allocated responsible area.
- Collect and arrange the mise-en-place (OS&E) for kitchen day-to-day requirements.
- Facilitating the sanitation in the kitchen and F&B operation
- Assists with checking, receiving, and storing goods.
- Always maintain storage areas neat and tidy.
- Handle waste and recycling
- Maintain a hygienic kitchen
- Clean the kitchen and equipment as per shift assignment
- Always maintain personal hygiene
- Attend the training as per schedule without fail
- Follow House Rules and Regulations, Health and Safety, and Grooming
- Follow Standard Operating Procedure of the department and the hotel
- Follow Food Safety Procedures (ISO22000) of the department and the hotel
- Be familiar with property safety, first aid, and fire / emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify the supervisor on duty of potential dangers
- Report any damaged / defective equipment from area of responsibility and notify the supervisor on duty
- Report any sickness at least 3 hours in advance and notify the supervisor on duty
- Log every after cleaning
- Log security incidents and accidents in accordance to hotel requirements
- Report any accident or incident at housing and notify to housing supervisor as well as your direct supervisor on duty
Sales Executive – voco Dubai
Your day to day
- Establishes and maintains contacts within the assigned industry.
- Active outside face-to-face sales calling required (minimum 5 sales calls per day).
- Identifies and analyses competition and takes appropriate action steps.
- Follows the established Sales and Marketing strategies.
- Establishes quarterly action plans for the handled key prospect and key accounts.
- Maintains efficient sales office procedures and ensures the maintenance of accurate and updated account files and follow-up procedures.
- Maintains all sales systems, such as sales records and reports, conference calendar, traces of history and potentials, logs of groups not previously accommodated, and mailing lists.
- Ensures the prompt and systematic servicing of all business accounts (i.e., tracing, booking, contracting, communicating with departments, and following up with the group for feedback and future bookings).
- Maintains high visibility in the surrounding community and in the hospitality community as appropriate.
- Set up appropriate filing systems of existing and potential accounts, keeping up to date and properly categorized.
- Submit monthly and weekly sales plans as well as daily sales/activity reports which will also include persons entertained for sales purposes.
- Professionally represents the hotel in community and industry organizations and events.
- Provide feedback and support to all departments.
- Participate as a team player with all departments.
- Assist with projects and reports.
- Communication: Must be able to speak, read, write, and understand the primary language(s) used in the workplace and by guests who frequently visit the workplace.
- Experience: Previous hotel-related experience, sales management experience in hotel or service industry.
- Technological: Must be competent in computer skills (word processing, spreadsheets, data base). Background in automated sales office systems is helpful.
- Should have a track record of successful customer service.
Role in Customer Service, The Valet
ABOUT THE FUNCTION
The Customer Service Representative function is responsible to assist customers in multiple capacity according to the requirement of the assigned property/location. Can perform the functions related to Parking Administration, Concierge and Guest Service Operations
The Parking Administration function is responsible to operate paid self-parking booths.
The Concierge function is responsible to perform Shop & Drop services in accordance with the given Guest service standard and SOP’s.
The Guest Service Operations function is responsible in welcoming and bidding farewell
WHAT YOU WILL NEED TO SUCCEED
- Minimum 01 year of experience in a customer facing role.
- Communicate in English as a common language on work-location and to be aware of basic spoken Arabic is an added advantage.
- High School Certificate /Diploma.
Sous Chef (Continental)
Key Accountabilities:
Supervise and allocate work to subordinates, observe the working methods and productivity of assigned staff, assist them, and coordinate with senior production staff to provide them with the necessary training ensuring a smooth workflow and target output achievement.
Ensure desired output delivery through effective roster planning / scheduling.
Take responsibility for timely and efficient production in accordance to specifications, recipes and passenger load requirements ensuring minimal wastage, applying effective controls.
- Check and ensure that the dishing is correct in weight, presentation and items are prepared as per airline specifications, and food products are color coded with dates.
- Be responsible for Gold standard recording for safe food with daily monitoring and follow up for corrective action
While handling daily operational activities find solution to problems and take corrective action before they occur and ensure that the Sr. Sous Chefs and Executive Sous Chefs are kept informed about the daily production, problems encountered and actions taken.
Manage the implementation, updating and following of SOPs in respective section, take corrective action on non-conformances and brief the team on preventive measures. Ensure all teams follow approved recipes and methods
Assist in new recipe creation, trials and implementation of new products/dishes ensuring that the team understands the client expectations.
Prepare, update and maintain production sheets including separate breakdowns for all international airlines/catering businesses to support all intra department requirement
Ensure that a proper stock rotation is maintained, on time deliveries, high quality service and strict adherence to the laid down hygiene procedures.
Contribute to Kitchen revenue through effective food cost / wastage control
Comply with and practice the company*s established Safety & Hygiene Policy and Procedures
Education Qualification:
Hotel Management or Culinary degree
https://careers.ekfccloud.ae/job-desc.html?ref=ALT1091
Waiter/s ibis Deira Creekside Dubai, Dubai, United Arab Emirates
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities.
- Career development opportunities with national and international promotion opportunities. The sky is your limit
What you will be doing:
- Assist guests regarding menu items in an informative and helpful way
- Have full knowledge of beverage lists and promotions, menu items and preparation methods
- Follow all safety and sanitation policies when handling food and beverage
Room Service Supervisor
What you will do
- Supervise the daily operations of the room service team, ensuring prompt and efficient service delivery to guests.
- Train and motivate team members to maintain the highest standards of guest satisfaction and service excellence.
- Oversee order-taking, food preparation, and delivery processes, maintaining adherence to established guidelines and hygiene standards.
- Monitor and manage inventory, including food and beverage items, to control costs and prevent waste.
- Respond promptly to guest complaints and special requests, addressing issues effectively and offering appropriate solutions.
- Collaborate with other departments to ensure smooth coordination and communication for guest requests and requirements.
- Monitor team performance and provide regular feedback, conducting performance appraisals, and suggesting training opportunities to enhance staff skills and knowledge.
What you bring
- Minimum 3-5 years of experience in food and beverage service, preferably in a luxury hotel or resort in room service.
- Proven leadership and supervisory experience in room service or a related area.
- Excellent communication skills in English, with the ability to interact professionally with guests and colleagues.
- Strong organizational and time-management skills, able to handle multiple tasks simultaneously.
- Knowledge of various food and beverage offerings, including wine and cocktails.
- Familiarity with hotel property management systems and point-of-sale systems.
https://careers.fourseasons.com/us/en/job/REQ10319470/Room-Service-Supervisor
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