Hotel General Manager Interview Questions Answers 2024

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Hotel Manager Interview Questions Answers

Where do you see yourself in five years?
What is your leadership style?
What are your greatest strengths and how could they contribute to a managerial position?
What are your greatest weaknesses and how do you limit their influence?
What do you know about us and our services?
Why do you want to be a manager for this hotel chain?
How would you define the purpose of a hotel?
What does a concierge do?
In your opinion, what factors contribute to excellent customer service?
Do you prefer day shifts or night shifts?
What made you decide to pursue a career in the hospitality industry?
What education have you received in hotel management and hospitality?
Can you tell me about your first job in the hospitality industry?
What did you do to maximize your staff’s productivity in your previous role?
Has a large group of people ever checked in at the same time? How did you handle this?
What experience do you have with marketing and promotions? Can you provide an example?
What practices do you implement in your current role to uphold cleanliness within your hotel?
Have you handled a budget before? How did you divide up the funds?
Can you give me an example of a time in the last 12 months when you read something or took a class about hospitality?
In your opinion, what is the most challenging aspect of a hotel manager’s job?
How would you approach staff layoffs within your facility?
What would your policy be on staff relationships?
What would you improve about our hotel?
What do you plan to do within your first 30 days as the manager?
What do you believe are the cost implications of running a beachside resort hotel?
How do you plan to uphold quality assurance within the hotel?
What would you do if a guest accused a staff member of stealing?
What would you do if you encountered a potentially violent guest?
Has a guest ever approached you about uncleanliness in their room? How did you solve this?
What do you consider to be the biggest challenges our industry faces today?
Can you tell me about your previous place of employment, its capacity and your role?
Have you ever had to calm an unsatisfied guest? How did you approach the situation?
What cost-saving measures have you implemented at your previous place of employment?
What strategies would you use to instill a sense of trust and comradery among the staff and yourself?
There is a limited budget and you have to choose between repairing the hotel’s heating and air-conditioning system or upgrading the hotel’s phone system, which would you prioritize?
What would you do if you double-booked a room and you are at full capacity?
Describe your previous hotel. What was the capacity? Who were your customers? What were their expectations?
If you were starting work at a new hotel tomorrow, what would you do to get up to speed on hotel operations?
How have you improved top-line revenue at your previous hotel?
How have you saved time or reduced cost at your current/previous hotel?
Describe a time you introduced a new policy or technology to your staff.
How do you oversee the training of hotel staff?
How do you inspire loyalty and trust in your staff?
Describe a time you collaborated with your staff to improve the service of your hotel.

Hotel General Manager Job

Why do you apply for a job of a Hotel General Manager with us?
How would you motivate the workers of this hotel to try their very best, each day in work?
What do you consider the toughest aspect of this job?
How do you feel about living full time in this hotel, and working also on weekends?
Talk about your best and worst managerial experience.
How would you describe your management style?
Describe a conflict you had with one of your colleagues in the past, and how you solved the conflict.
Do you have any experience with hiring employees? Have you ever led a job interview before? What about employee training?
Tell us about a time when you demonstrated leadership at work.
Can you read financial statements? (Here is our balance sheet for the last year. What can you tell about this hotel while looking at it?)