Careers at Kempinski Hotels
Housekeeping Room Attendant
Dubai, Dubai, United Arab Emirates
Description
The incumbent in this position is responsible for cleaning guest rooms, corridors, floor public areas, and pantries according to standards established by the hotel.
Key Responsibilities
- Clean assigned guest rooms according to standards established by the hotel. It involves but is not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, and vacuuming the carpet.
- Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Supervisor any items that need repair.
- Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of equipment and pantries.
- Keep informed of hotel product and service knowledge to answer guest questions.
- Answer all guest questions/requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.
- Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of the shift, report special attention to guests, unusual situations, and incidents that need follow-up, to ensure consistency and guest satisfaction.
- Verify the physical status of the room and update the Order Taker of any discrepancies found.
- Report at once to the Supervisor and Order Taker lost and found items and coordinate with the Order Taker when to bring items down.
- Provide the turn-down service to assigned guest rooms according to standards established by the hotel. It involves but is not limited to, turning down the bed, replenishing guest room and bath supplies, and cleaning the bathroom if necessary. Help control guest and cleaning supplies to save costs.
- Clean assigned guest rooms, late checkout, and late service required by guests, according to standards established by the hotel. It involves but is not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, and vacuuming the carpet.
- Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Supervisor any items that need repair.
- Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of equipment and pantries.
- Keep informed of hotel products and services knowledge to answer guest questions.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and the hotel.
Job Requirements
- Previous hotel-related experience beneficial
- English –oral skills are beneficial
- Attention to details
- Flexibility in terms of scheduling
- Physical ability to clean 13 rooms per day according to standards
- Physical ability to push and pull the room attendant’s cart
- People Oriented
- Passionate for European luxury
Role in Front Office At Emaar
Dubai, United Arab Emirates
WHAT YOU WILL NEED TO SUCCEED
- Genuine service personality, with high EQ.
- Minimum 2 years of experience in front office in a 5 star hospitality industry.
- Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.
- Oversee and ensure all operational tasks in Front Office are conducted in line with the service standards and procedures.
- Coaching and training on-the-job.
- Providing constructive feedback (on- and off-the-job).
- Analyzing operations and assigning resources accordingly.
- Conducting huddles during shifts to ensure seamless communication.
- Prevent complaints and ensure adequate service recovery where needed.
- Pro-actively communicate with fellow Ambassadors, always with the guest’s interests at heart.
COMPETENCIES
- Put Customer First
- Drive for Results
- Learning
- Resilience
- Adaptability
At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate
Commis I Emirates Flight Catering Dubai, United Arab Emirates
Key Accountabilities:
- Ensure timely, proper and efficient preparation of all products according to specifications, recipes and orders within his/her allocated area.
- Ensure that Commis II & Commis III are guided, trained and supervised to deliver allocated tasks on time and have clearly understood the instructions / expectations from the team.
- Manage the section/shift specific production planning, resource management, material and equipment scheduling, cooking, dishing & cutting.
- Attempt to revisit recipes through trials and innovative ideas using previous experience and guidelines with a focus on reducing costs without compromising on quality within the section/area of operation, keeping the supervisors pre-informed of any such trials/efforts.
- Ensure arrangement and dishing of food items according to specified menus in compliance with the established Hygiene and Safety Procedures.
- Ensure appropriate storage of products according to food safety and quality guidelines.
- Always maintain high standards of food hygiene, cleanliness and tidiness in the kitchen, storage, chillers and freezers.
- Share ideas with seniors on ways to reduce costs/ expenses in a pro-active manner.
- Check, sort, receive and reject received ingredients to ensure compliance with specifications
- Allocate and ensure that the Commis II & Commis III are completing tasks on time, provide feedback & advocate policies and procedures.
Work Experience:
- Years of Experience: Minimum 2 years of experience including any apprenticeship or industrial training duration in the culinary field
- OR 3 years’ experience in lieu of technical qualifications
- Area of Experience: Culinary field
Preferred
- Area of Experience: Culinary field
- 1 year of experience including any apprenticeship or industrial training duration in the culinary field
Bar Assistant – Luna Dubai
Four Seasons Hotels and Resorts
Dubai, Dubai, United Arab Emirates
What You Will Do
Assist Bartender to prepare and serve a selection of wines, spirits, and mixed drinks from the menu while ensuring proper pouring, mixing, and blending according to established recipes and established Four Seasons Standards.
Keep and monitor the stock of cocktail ingredients ready for every shift.
Ensure cleanliness of glassware and bar area.
Excellent knowledge of wine, spirits, and mixed drinks.
What You Will Bring
Previous experience in a similar role within 5* luxury Hotel.
2-3 years bartending in a luxury establishment.
What We Offer
- Work Authorization
- Competitive tax free salary and service charge
- End of service gratuity
- Complimentary full board living accommodation in a high quality, well-resourced staff housing
- Vibrant fitness facilities including gym and swimming pool
- Free transportation to and from work
- Medical and life insurance
- Paid annual leave
- Paid home leave tickets
- Social and sporting events
- Learning & Development Programs
- Career opportunities and international transfer
And more…
Schedule & Hours
6 days per week over 48 working hours
Concierge
Four Seasons Dubai at DIFC
Location: Dubai, United Arab Emirates
What you will do:
- Provide upscale guest service experiences to guests throughout their stay.
- Proactively work and engage 3rd party vendors included but not limited to: Transportation, Valet parking and car rental companies.
- Recommend local tourist spots, including places to dine, shop and sight-see.
- Monitors standards of service and response to our overall product, through observations and Medallia guest comments, and recommends short- and long-term changes through regular feedback, daily reports and proposals.
- Utilizes a variety of computer systems within all Front Office departments.
What you will bring:
- At least 2 years’ experience in a similar role within 5* Luxury Hotels.
- Strong communication and customer service skills.
- Proficiency in English. Knowledge of other languages will be an advantage.
What we offer:
- Work Authorization.
- Competitive tax free salary, service charge, tips.
- End of service gratuity.
- Complimentary full board living accommodation in a high quality, well-resourced staff housing.
- Vibrant fitness facilities including gym and swimming pool.
- Free transportation to and from work.
- Medical and life insurance.
- Paid annual leave
- Paid home leave tickets
- Social and sporting events
- Learning & Development Programmes
- Career opportunities and international transfer
- And more…
Duty Manager
Mandarin Oriental Hotel Group
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Main Responsibilities
- Support our company’s philosophy and company culture through the use of the 11 Pillars and Departmental Legendary Quality Experiences, on a daily basis, to ensure Guest Satisfaction and the achievement of our Mission Statement.
- Ensure proper, efficient and profitable functioning of the Front Office, which includes Reception, Cashiers and Concierge.
- Ensure a warm and genuine arrival and departure experience.
- Ensure that all Guest Service Executives/Agents are groomed according to hotel standards.
- Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.
- Attends to and investigate complaints, address the department concerned and respond to guest.
- Raise accurate and detailed log entries for all incidents and occurrences in the hotel.
- Handle guest complaints and comments relating to the department tactfully.
- Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.
- Ensures that last minute changes to the departments roster are coordinated and appropriate to ensure a smooth operation.
- Liaise with the Front Office Manager, Guest Relations Manager and Chief Concierge to co-ordinate on staffing levels according to daily movements
- Ensure that Legendary Quality Standards, policies and procedures of MOAUH are properly understood and followed through.
- Drives the team on a daily basis towards the hotels Key Performance Indicators, including upselling and Fans of MO signups.
- Identify quality improvement trends and effectively communicate issue to the Assistant Director of Rooms.
- Initiates new procedures to increase efficiency, productivity and maximum guest satisfaction.
- Identify training needs and implements effective training program.
- Train colleagues on new work processes, understanding of policies and procedures.
- Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department.
- Control room availability for walk-ins and establish accountability for guest’s departure dates and times.
- Follow up with Housekeeping for any unresolved room discrepancies.
- Maintain reservation procedures and same day arrivals.
- Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
- Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.
- Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
- Ensures that all departmental information is kept accurately and up to date.
- Promotes in house sales and facilities to maximize hotel revenues.
- Understand and carries out duties in line with Hotel Emergency Procedures.
- Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.
- Inspect guestrooms on a daily basis.
- Co-ordinate/Assist security personnel in all related matters.
- Respond promptly to any operational requests from Front Office and other hotel departments.
- Co-ordinate and assist with accommodation and transportation of guests in overbooked situations.
- Completes VIP, delegations and group leaders welcome and farewell as appropriate.
- Conduct efficient hand-over during shift changes.
- Keep abreast of training trends, developments and best practices within MOHG.
- To be able to communicate in English both verbal and written, any other language would be an advantage.
- Identifies quality improvement trends and effectively communicates issues to the Director of Rooms.
- Perform any other reasonable duties as required by the Assistant Director of Rooms and Senior Management.
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