Business Process Reviewer ABU DHABI BANKS
United Arab Emirates
- Operational readiness:
- Documenting, reviewing and maintaining the department Policy and Procedures (Standard Operating Procedures, Server Level Agreement)
- Review systems BRD and attend system UAT & Demo sessions.
- Lead and represent the cotnact center on bank wide all process improvement initiatives.
- Continuously work with the respective unit heads within the contact center on initiatives to drive process improvement to create better efficiency in the processes that are being executed.
- Documentation of all process (including and not limited to) new process implementation, process update, with proper tracking of change.
- Track all projects initiated by the Contact Center as well as those that involve the contact center.
- Ensure that processes that have been deployed are executed through relevant checks (work closely with Risk Control)
- Development and re-engineer process, in line with goals and direction of the business unit and the bank.
- Gather information and facts, develop an accurate assessment/analysis of the collected information.
- Identify & analyze situations to produce effective solutions.
- Drives root cause analysis and work with all teams to identify and implement business process improvements that will prevent recurrence of issues.
- Collect sign-offs for any process changes & update.
- Lead the improvement of functional systems, processes and practices considering changes in the business environment which demand proactive action plans.
- Managing Department’s business continuity plans (Documentation and Implementation)
Social Media Moderator
- ROLE PURPOSE:
- Handle customer’s feedback received from Social Media pages in timely and controlled communication that results into a balanced, appropriate approach and enhanced customer experience.
- RESPONSIBILITIES:
- Respond to customer’s queries/ feedback received through Social Media pages in accordance to set and process and guidelines.
- Provide customers with appropriate response basis their queries.
- Deliver FCR as in when applicable.
- Escalation of complaints when identified to ensure timely resolution.
- To participate in providing key input to ADIB management derived from customer’s feedback to improve customer’s experience and ultimately customers’ satisfaction.
Senior Officer- Customer Name Screening FIRST ABU DHABI BANK
- RAK Centre – RAK, Ras Al Khaimah, United Arab Emirates
- Job Description
- Responsible for supporting the implementation of a robust Compliance Monitoring Program for the bank ensuring adherence to the policies and procedures of the bank to confirm compliance with the Regulatory guidelines with regard to Customer Name Screening and other monitoring requirements.
- Responsible for the First Line of Defense Surveillance activities undertaken for:-
- Customer Name Screening
- Ensure the monitoring program covers the complexities of regulations and procedures required to be adhered to by all FAB jurisdictions.
- Reporting
- Work closely with the Technology, Data & Reporting Team on KPI’s and KRIs for reporting to senior stakeholders.
- Ensure information for MI related to customer screening is delivered to the Technology, Data and Reporting team in a timely manner.
Manager – Private Banking Acquisition
Private Banking & Wealth Management Group
Private Banking provides high-net-worth clients with an end-to-end banking service to help manage their full banking and investment needs effectively. Our dedicated bankers provide a wide variety of solutions to meet clients’ investment and borrowing requirements, including complex and bespoke loan structuring. Wealth preservation requirements are addressed through a comprehensive wealth planning solution, tailored to individual needs
- To acquire new customers and service existing clients by leveraging ADCB’s offerings in order to achieve assigned targets and contribute to the bottom line profitability of the department
- Support in the engagement and building of strong synergies with different internal and external channels in order to develop strong acquisition strategies in identifying potential New to Bank (NTB) prospects
- Drive internal and external referral ecosystem in order to generate NTB leads to help acquire referred clients to Private Banking
- Attract NTB clients and capture client service synergies in order to achieve assigned targets and contribute to the bottom line profitability of the department
- Onboard clients directly to Private Banking, complete onboarding process, make sure initial funding/Assets Under Management (AUM) Transfer, etc. to ensure compliance to internal policy and process
- Provide feedback to internal specialists on product solutions in order to support the development of effective wealth management solutions for clients
- Identify cross-selling opportunities and proactively interact with internal resources in order to provide product solutions for clients
https://www.adcbcareers.com/en/uae/jobs/manager-private-banking-acquisition-5158377/
Executive – Sharjah Tele Sales Center
ESSENTIAL FUNCTIONS AND BASIC DUTIES:
• Contact inactive and potential customers to persuade them to purchase or use company products and services.
• Monitor individual performance targets.
• Manage large volumes of inbound and outbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customer needs, clarify information, research every issue and provide solutions or alternatives.
• Survey customer satisfaction and provide feedback as needed.
• Provide customers with accurate information.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by going the extra mile.
• Keep records of all conversations in the call center database in a comprehensible way.
• Meet the team’s qualitative and quantitative targets.
• Perform adhoc assignments as required by immediate supervisors.
C. WHAT WE ARE LOOKING FOR:
• Must have a UAE Family Book (Khulasat Keid).
• High School or Diploma or Bachelor’s degree in any field.
• Relevant experience or internship in telesales or customer service.
• Effective communicator with excellent telephone etiquette.
• Ability to maintain professional relationship with both internal and external customers
• Proficiency in Business Communication in English and Arabic is a must (oral and written).
• Computer proficiency in MS Word, Excel and PowerPoint.
https://careers.alansariexchange.com/job/Sharjah-Executive-Sharjah-Tele-Sales-Center/731051022/
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