Share Job with Your Friend

Deputy Sales Manager Oberoi Hotels & Resorts , Gurgaon

https://www.oberoihotels.com/hotels-in-gurgaon/

Job Details

Company Description

Oberoi Hotels & Resorts is a luxury hotel chain known for providing exceptional service and personalized attention to guests. The hotels have received numerous awards and accolades for their excellence in service. The staff is highly motivated and well-trained, and the hotels are renowned for redefining luxury and excellence in service.

Role Description

This is a full-time on-site role for an Deputy Sales Manager located in Gurugram. The Deputy Sales Manager will be responsible for developing and implementing sales strategies, identifying new business opportunities, and maintaining relationships with clients. He will also be responsible for analyzing sales data and preparing reports.

Qualifications

Strong leadership and management skills
Excellent communication and interpersonal skills
Experience in sales and marketing
Ability to analyze sales data and prepare reports
Knowledge of the hospitality industry
Post Graduation degree in Business. Administration, Marketing, or related field

Candidates with Luxury Hotel Sales experience only need to apply,

Role Description This is a full-time on-site role for an Deputy Sales Manager located in Gurugram. The Deputy Sales Manager will be responsible for developing and implementing sales strategies, identifying new business opportunities, and maintaining relationships with clients. He will also be responsible for analyzing sales data and preparing reports. Qualifications Strong leadership and management skills Excellent communication and interpersonal skills Experience in sales and marketing Ability to analyze sales data and prepare reports Knowledge of the hospitality industry Post Graduation degree in Business… Administration, Marketing, or related field Candidates with Luxury Hotel Sales experience only need to apply,

Link to Apply – https://www.oberoigroup.com/careers/careers-lp

https://www.oberoihotels.com/hotels-in-gurgaon/ See Hotel Details here

The Oberoi, Gurgaon

5-STAR DELUXE HOTEL, GURGAON

Government of India, Ministry of Tourism

Travel Notes

New Delhi Airport

Distance 10 kilometres
Driving time 15 minutes

Gurgaon is located in the Delhi National Capital Region, to the south west of Delhi, in the state of Haryana. The Oberoi, 443, Udyog Vihar, Phase V, Gurgaon 122016, Haryana, India

https://maps.app.goo.gl/s56UtKGzXJFVHVw97

The Oberoi, Gurgaon is conveniently located in the main business hub of Gurgaon, just thirty minutes from central Delhi and within easy reach of Delhi Airport. Corporate offices and places of interest in Gurgaon are just a short drive away.

The Astor Goa is looking for the following positions to be filled:

– Guest Relations Manager
Duty Manager
– Sales Manager – Mumbai or Goa Based.
– Marketing Executive
– Deputy Chief Engineer

Interested candidates kindly share your resumes at gm@astorgoa.com

Learning & Development Specialist role

Emaar Hospitality Group · Dubai, United Arab Emirates

ABOUT THE COMPANY

Emaar Properties is one of the world’s most valuable and admired real estate development companies. With proven competencies in properties, shopping malls & retail and hospitality & leisure, Emaar shapes new lifestyles with a focus on design excellence, build quality and timely delivery.

ABOUT THE FUNCTION

The primary objective of the Learning and Development (L&D) department is to enhance the knowledge, skills, abilities, and performance of employees at all levels. The L&D department serves as a strategic partner within the organization, working to achieve various goals that contribute to overall business success including skills enhancement, engagement, retention, performance improvement.

WHAT YOU WILL NEED TO SUCCEED

Minimum 2 years of experience in Learning and Development, Content Creation and Content Delivery in the Hospitality Industry
· Familiarity with e-learning platforms and practices with strong analytical and reporting skills
· Ability to run L&D projects with minimum supervision.
· Excellent English (written and verbal) communication skills.
· Strong work ethic and ability to use own initiative
Bachelor’s degree from a recognized University/College in the field of HR or similar
PERFORMANCE-DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST
Customer Satisfaction Score through online and physical workshops
Engagement and Completion Score on e-learning platforms
L&D Reporting and Analytics
Number of Physical Training
COMPETENCIES
Put Customer First
Fast Paced
Ownership Mindset
Talent and Tenacity
Adaptability

WHAT WE BELIEVE IN

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.

APPLY BELOW USING LINK-

https://docs.google.com/forms/d/e/1FAIpQLSe68sL4O4-F2cVfXBmdiJLD2bofsrFAQsRD4Na6dtghNixfTg/viewform

https://properties.emaar.com/en/careers/

Role in Food & Beverage, Armani Cafe

Emaar Hospitality Group · Dubai, United Arab Emirates

ABOUT THE COMPANY

Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.

Created in 2007, Emaar Hospitality Group owns and manages a portfolio of hospitality assets and brands including Address Hotels + Resorts, Vida Hotels and Resorts, in addition to serviced residences, leisure clubs, and a comprehensive portfolio of restaurants and spas. The group plans to introduce its brands in key gateway cities and destinations in Europe, India, China, Middle East and North Africa. Emaar Hospitality Group is also the Official Hotel and Hospitality Partner of Expo 2020 Dubai.

ABOUT THE FUNCTION

This function is to ensure exceptional Dining Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless dining experience. Ensure that each guest becomes a happy fan of our restaurants, by delighting them from welcome until farewell.

WHAT YOU WILL NEED TO SUCCEED

Genuine service personality, with high EQ.
Minimum 4 years’ experience in Hospitality industry.
Minimum 2 years’ experience as an F&B specialist in a Supervisory role / similar experience in a 5 star hospitality industry.
Minimum of a high school diploma is required / College degree in Hotel Management or a related field.
Oversee and ensure all operational tasks in F&B Service are conducted in line with the service standards and procedures.
Coaching and training on-the-job.
Providing constructive feedback (on- and off-the-job).
Analyzing operations and assigning resources accordingly.
Conducting huddles during shifts to ensure seamless communication.
Prevent complaints and ensure adequate service recovery where needed.
Pro-actively communicate with fellow Ambassadors, always with the guest’s interests at heart.
COMPETENCIES
Put Customer First
Drive for Results
Learning
Resilience
Adaptability

WHAT WE BELIEVE IN

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

https://www.armanihotels.com/en/hotels/armani-hotel-milano/careers/

Customer Services Manager

Emirates Flight Catering · Dubai, Dubai, United Arab Emirates

About the job

The Customer Service Manager is responsible for managing all aspects of service delivery for assigned Airlines Customers of Emirates Flight Catering (EKFC) and acts as a management interface between the client and internal stakeholders. The Customer Service Manager will pro-actively identify client needs, potential service risks and mitigate any potential service failures and lead service recovery efforts as required.

Job Context

In conjunction with Senior Manager Commercial and Services, provide guidance to the Customer Service Coordinators on a daily basis related to Customer’s assigned in accordance with the Master Schedule including meeting service level agreement requirements, specifications, and hygiene standards to comply with standard operating procedures. Promote teamwork by partnering with peers to generate ideas for gaining business and solving challenges. Ensure the team is aware of any obligation that the company is contractually committed to the clients. Maintain complete synergy and inter departmental coordination between Concept Development, Operations, Menu Development, Procurement and Supply Chain Departments for a consistent application of client requirements and any service failures are resolved quickly and in a manner that is to the benefit of both the client and EKFC. This position requires the full understanding of customer expectations, servicing standards and service level agreements.

Responsibilities

Sales Performance – Customer Management & Development
Manage the relationship with assigned customer accounts to ensure business has pertinent information to perform profitably and meet customer expectations.
Demonstrate skills in identification of customer needs and potential sales solution to meet them enabling customer satisfaction.
Follow up the assigned projects/tasks effectively and ensure the relevant the Commercial and Services Department’s deliverables are achieved in a timely manner
Responsible for developing and maintaining excellent client relationships by maintaining a clear line of communication between the customer and the internal departments to ensure that Airline Customer Service Level Agreements (SLAs) are met or exceeded.5. Coordinate and attends client menu presentations ensuring that the menus presented are in line with customers’ profiles and set budgets.
Follow up on the process of issuance, investigation and timely reply to customer feedback and non-conformances and to ensure that pertinent action is taken and outcomes are professionally communicated to clients.
Engage and monitor preventative actions implemented internally until proven to be sustainable and continues to be practiced by internal stakeholders to ensure that contractual clauses do not deviate from SOPs, SLAs or contractual obligations to avoid customer complaints and non-conformances in future
Propose Client servicing initiatives that enhances our Proactive customer-centric approach through the introduction of robust and effective processes that results in pre-empting generic/recurring customer concerns from occurring
Responsible for analysing customer metrics of major airlines such as : survey/audit and performance related KPI/KRA results, conducting trend analysis of identified deviations from respective airlines SLAs with the aim of proposing plans to improve on these and on our Brand perception with SM-C&S
Proposing a business plan to build/increase Customer Loyalty by leveraging on our Brand, developing and maintaining positive and constructive connection with clients, constantly hearing their feedback and addressing their concerns with the relevant departments.
Reporting & Analysis
Operate as an interface between the Airline customers and EKFC so as to report to Senior Manager Commercial & Services on a continuous basis; status on customer business development, competitive activity and service performance in order to take any strategic measure to improve efficiency, sales, productivity and profit.
Manage the daily updates of Salesforce to maintain data and required database
Analyse customer service performance indicators, performance results and a database of customer issues by consolidating and presenting trend data and recommended remedial action to conduct root cause analysis.
Survey, review and analyse market trends, customer needs and comments in order to be proactive and adapt with business intelligence

Education Qualification:

Undergraduate or post graduate qualification in Hospitality, Commerce, Business Administration or other relevant qualification

Work Experience:

5-7 years’ experience in a key account management position preferably in aviation, inflight service, airline catering or hospitality industry
Demonstrated results in providing flexible business solutions in a dynamic working environment.
Demonstrated commitment to customer service excellence and continuous improvement
Working knowledge of Food Safety requirements and systems

Skills:

Excellent written and verbal English communication skills
High level of proficiency in the use of the Microsoft Office Suite
High level of proficiency in Salesforce
Strong negotiation skills and proven ability to achieve service recovery outcomes that benefit both the customer and EKFC
High level of organizational skills and attention to detail
Ability to analyse and correctly assess priorities under pressure
Ability to build effective working relationships with customers and co-workers
Highest standard of professional behaviour and personal presentation
Self-motivated with the ability and initiative to achieve results individually and as part of a team
Culturally aware and sensitive to the needs of individual clients
Ability to work to strict deadlines without compromising quality

https://www.emiratesflightcatering.com/careers/

IT Specialist- Master Data

Emirates Flight Catering · Dubai, Dubai, United Arab Emirates

About the job

Business Unit Purpose

The Master Data Department provides that single view by consolidating data from multiple source systems into a standard format. In the case of customer data, Master Data Management harmonizes data to create a unified set of master data for use in all applicable systems.

Job Purpose

The Master Data Specialist role is responsible for providing control over the data required to successfully execute business processes. The Master Data Specialist will oversee the implementation of enterprise data, quality standards, and drive initiatives to ensure good data is available at the right time to the right people. The role coordinates and monitors local data initiatives while aligning with the data management framework.

Job Context

The Master Data Department will be actively involved in defining a Master Data Framework and Governance for the organisation and will be involved in large strategic projects within the organisation to ensure that data sets are monitored/managed more efficiently. The focus being to successfully deliver these projects on time and within budget, ensuring that the project objectives are met while adhering to PMP standard methodologies/Agile Methodology.

Key Accountabilities

Capture data needs related to business processes, ensure data quality, compliance, consistency of master data across business systems and provide reports regarding the quality of master data.
Support the development and implementation of an Enterprise Data Management Strategy for business data demands
Align and coordinate efforts between enterprise and business master data initiatives
Identify master data related issues, gaps and inconsistencies between systems and processes related to data, including adoption related challenges
Develop and implement strategies to act on the root cause of local data issues
Support in creating site specific standardized way of working to secure that the output complies with the data quality that the business needs
Ensure that master data in scope is properly managed by the business and supported by IT/Digitalization applications
Coordinate material master data setup, validations and periodic maintenance
Collaborate with Business on how data, mass updates and reporting needs can be used to improve business activities and decisions to resolve master data issues

Education Qualification:

Bachelor degree or similar through experience.
You have at least 3 years of proven experience in a similar role within master data;
You have experience with ERP systems

Experience:

Experience with setting up and working with workflow tools and process automation tools;
Advanced knowledge of MS-Excel and/or other reporting tools (e.g., Power BI);
Strong analytical and reporting skills;
Knowledge and Skills:
Data analysis
Business acumen
Database management:
Problem-solving
Must be familiar with data structures, systems tables, error messages, and have experience in system problem resolution
Ability to communicate effectively, concisely, and logically in a timely manner and at an appropriate level, while maintaining confidentiality
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Conflict resolution experience
Flexible & adaptable through organizational growth
Approachable and friendly
Ability to promote and foster a team culture where values such as excellence, hard work, service to stakeholders, honesty, integrity and achievement are paramount

https://www.emiratesflightcatering.com/careers/

HR Specialist – Employee Relations

Emirates Flight Catering · Dubai, United Arab Emirates

About the job

Responsibilities:

Partner with HR Business Partners to coach the line to maximize overall operational effectiveness by supporting them with workplace conflict resolution through the introduction of an effective mediation service and recommends the introduction of effective workplace practices.
Supports HR Business Partners to identify priorities from corporate and departmental plans, translates business requirements into effective ER practices and delivers integrated people solutions aligned to business objectives. Provides expert ER advice and guidance to HR Business Partners, managers and staff on employee matters, dealing with complex casework, attendance and employee relations issues (coaching, counselling, disciplinary actions). The jobholder will have a sound business knowledge to support them in proactively driving employee relations based best practice.
Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.
Develops, implements and promotes initiatives/interventions to support engagement and employee welfare and wellbeing across the organization through a variety of different methods, enabling managers to be more effective and encourage greater responsibility for their employees. Drives initiatives that support the development of a culture in which individuals and groups take responsibility for employee engagement and welfare practices.
Supports the communication and development of the reward framework to ensure that its ethos of recognizing excellent performance is maintained. Supports the communication and participation of the bi-annual employee survey; collaborates with the HRBP function to interpret results and supports the facilitation of action plans to address any areas of concern.
Recognizes and uses HR trends and metrics in partnership with the HR functions to recommend and develop employee relation solutions, programs and policies to support resolutions and preventative measures. Monitors feedback from various sources including new hire surveys, employment engagement surveys, focus groups and exit interviews to understand possible areas of risk, departmental culture and needs to administer programs to improve the employee experience.
Manages and resolves complex employee relations issues. Conducts effective, fit-for-purpose and objective investigations. Ensures all disciplinary and grievance-based actions are documented and maintained accurately. Prepares report of findings and recommends corrective actions. Supports the effective delivery of a higher performing ER services and initiatives, through the further development of the innovative services.
Effectively contributes to policy development and implementation in relation to employee relations matters.
Oversees the organization of regular HR workshops and communications to provide line managers and employees with information on latest employment law and HR policy-based changes and how these will impact the management responsibilities and existing policies and procedures. Builds relationships with all employees in order to foster a more open and communicative environment and provide support to all employees in relation to understanding Company policies & procedures.
Participates in setting and achievement of departmental functional objectives, seeks on-going support, direction and self-development so that results are achieved.

Education Qualification:

Bachelor’s degree in business administration or HR, CIPD is desirable.

Work Experience:

Minimum 6 years’ experience leading employee relations strategies and managing the provision of services related to employee engagement, employee relations and welfare.

Experience gained within a large organization and must have led a number company-wide ER initiatives and services.

Skills:

Ability to communicate clearly, accurately and succinctly, while adjusting to audience needs.
Strong judgment and decision-making skills, careful when evaluating the risks of alternative.
Strong business partnership and influencing skills.
Excellent negotiation and persuasion skills. Ability to effectively and creatively challenge people, situations and current thinking.
High analytical and sound business judgment and ability to multi-task under pressure.
Achievement orientated and problem-solving capabilities with a proactive approach.
Flexible and tolerant of changes in methods, approaches and objectives

https://www.emiratesflightcatering.com/careers/

Emirates | Emaar | Oberoi Hotels Hiring for Multiple Roles

The Oberoi, Gurgaon

5-STAR DELUXE HOTEL, GURGAON

Related Posts on JobConnections.Agency

UAE 5 Star hotels Hiring for all Departments | F&B Jobs in Dubai

Banking & Finance Jobs hiring in UAE Banks with Huge Salary

AVIATION HIRING IN UAE CUSTOMER SERVICE & CABIN

UAE 5-STAR HOTEL HIRING FOR DIFFERENT BRANDS

FINANCE BANK JOBS IN ABU DHABI AND DUBAI

DUBAI MULTIPLE ROLE HIRING CUSTOMER SERVICE FINANCE RETAIL BI

Leave a Comment Cancel Reply