Customer Service Officer
ROLE PROFILE
- Maintain a thorough knowledge of the assigned SMBU operating assets (shopping centre’s) facilities, stores/locations, mall layout and any on-going / upcoming promotional activities including Information Desk / Booths opening and closing hours and procedur
- Ensure smooth day to day operations of the Customer Service Information Desk / Booths under the direction of Supervisor / Manager Customer Service and in accordance with the established Customer Service guidelines in order to serve the customers with qual
- Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company’s established grooming / professional attire standards to promote Majid Al Futtaim Properties’ image.
- Responsible for efficient and professional handling of all routine /minor customer complaints / enquiries (both on the phone and in person) on a daily basis. In addition, perform “meet and greet” duties for tour related groups, educational institutions,
- Handle all retail related complaints received from tenants and inform the relevant security, maintenance and other concerned SMBU departments immediately. Ensure that all tenant related complaints are addressed on a timely basis.
- Achieve yearly Gift Card sales target in the assigned Shopping Centre and ensure that all cash handling relating to it follow strict adherence to the SMBU Finance guidelines / procedures.
- Assist the Shopping Centre customers in performing the necessary procedures for services like car cleaning and valet services, gift wrapping, stroller rental, wheelchair loans, etc. In-addition facilitate the customers in the event of Lost and Found funct
- Ensure that the assigned Shopping Centre always “looks its best” in terms of cleanliness and report any problems or concerns immediately to the Supervisor / Manager Customer Service for timely resolution.
REQUIREMENTS
Bachelor’s degree of Business Administration, Public Relations, or any relevant field.
2 – 3 years work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry, etc.
Very good English level.
Excellent Communication skills
Excellent problem solving skills
BI&I Associate Analyst
ROLE PROFILE
- Develop in-depth understanding of external business environment including market trends, competition, regional and global benchmarks relevant for Majid Al Futtaim group.
- Collect/extract required data from multiple sources including but not limited to internal data warehouse, market data, etc
- Execute quantitative analyses that translate data into actionable insights; provide analytical and data-driven decision-making support for key projects
- Generate and go deep on consumer insights and competitive intelligence to help teams drive product innovation and iteration
- Communicate insights in compelling ways, creating data story telling
- Skilled on developing powerful BI dashboards to address business problems including using effective visualizations, creating a story flow and clearly communicating insights and recommending solutions
- Strong skills on developing powerful BI dashboards to address business problems including using effective visualizations, creating a story flow and clearly communicating insights and recommending solutions
- Develop automated and reusable routines for extracting requested information
REQUIREMENTS
- 1-3 years of experience in Business Analysis, Data Analytics, research/analytics agency or management consultancy with experience in deriving insights from data and driving change in large organizations at all management levels
- Bachelor’s degree in in a quantitative field (business, math, economics, finance, statistics, science, engineering)
- Hands-on experience with SQL, Power BI, Tableu, Python, involving datasets and multiple data sources is preferred. Vertica experience preferred.
- Highly analytical, with a track record of being a strong problem solver; capable of translating data into meaningful analysis and insights, presenting to business stakeholders, and driving value for the business. Story telling mindset to drive insights
- Strong market knowledge and solid research capabilities including scanning and capturing market information, insights.
- Passion for insights generation through analytics; with bias to action. Personal curiosity for exploring data proactively, strong influencing ability
https://careers.majidalfuttaim.com/job/BI&I-Associate-Analyst/1095290901/
Head of Finance BP&A | Retail | Corporate | Dubai
What you will do:
- Business Planning, Expansion, and Long-Term Planning:
- Lead the preparation and submission of the Annual Business Plan for the Retail Division, adhering to group guidelines and business objectives.
- Assess the feasibility of new store openings, country expansions, relocations, and modernization plans based on financial metrics like RPF, IRR, and Payback to ensure alignment with AF Group and Principals.
- Collaborate with function heads to develop the Retail Division’s long-term business plan (3 to 5 years) and support the preparation of new country plans.
- Commercial Management:
- Analyze variances against budget and business objectives, providing commercial insights and recommending corrective actions as needed.
- Contribute to enhancing profit growth through strategic initiatives such as sales optimization, margin improvement, and cost reduction.
- Evaluate the financial implications of new business proposals and operational changes, such as new channels or business models.
- Corporate and Brand Engagement:
- Champion corporate values within the Finance Team and foster strong relationships with Retail stakeholders through proactive communication and collaboration.
- Work closely with Retail teams to resolve issues and identify opportunities to meet current and future commercial targets.
- Business Growth and New Markets:
- Manage acquisitions, post-acquisition integrations, and new market entries, ensuring compliance with regulatory requirements before launching operations in new stores and countries.
https://www.afuturewithus.com/job/Dubai-Head-of-Finance-BP&A-Retail-Corporate-Dubai/1087874701/
Admin Sales – Inventory & Acquisition – UAE National
About the opportunity
- Ensure consistency of data across various sources.
- Maintain the hygiene of Salesforce and backend data by ensuring accurate and up-to-date information.
- Collaborate with the team on special projects, providing support where needed.
- Work with admins in other markets to learn and share best practices.
- Support the team in hitlist preparation.
- Take accurate minutes of meetings and share with relevant stakeholders.
- Maintain detailed records and tracking of all sales and inventory activities.
- Help source and generate new sales leads from different predefined sources.
Senior Financial Analyst – Finance – UAE
- Annual Business plan and forecasts
- Work in conjunction with corporate Finance and support function teams to build robust annual Business Plan based on previous, current, and forecasted financial performance and market information.
- Assist directors and function heads to present final budgets to the CEO and CFO
- Ensure that KPIs (Targets) are achieved tactfully and strategically.
- Assess performance results for accuracy and use information to interpret and build models for future performance.
- Identify critical success factors and the Key performance indicators for the business.
- Review and report budgets against trading performance periodically i.e. daily, weekly, or annually on the KPI`s.
- Focus on maximising business opportunities and market potentials.
- Provide financial and strategic advice to Vice President and Senior leadership.
- Contribute to the Business decision-making process by undertaking detailed decision support analysis for brand, channel and country profitability and ongoing costs reviews.
- Provide sound financial and strategic advice to Leadership team to support critical business decisions.
- Critical business decisions may include new brands, new channel, or market enhancements.
- Re-forecasts contribution expectations to highlight most probable performance on a periodic basis.
- Deliver feedback and coaching to the function teams where necessary
https://www.alshaya.com/en/careers/vacancies?job=584737
Swim Instructor – (240000PZ)
Role Execution:
· To provide market leading swim expertise and the motivation to enjoy swimming to our membership base.
· To exceed Fitness First member expectations through ensuring attentiveness during their swim class, assisting them with correction, instruction on drill execution that will maximize water understanding and stroke development.
· Demonstrate a high standard of instruction and technique in the execution of all swim training in accordance with the Fitness First Swim Academy guidelines and SOPs.
· Support all club events and actively promote Fitness First Swim Academy services.
· Maintain relevant communication channels with members and swimmers in order to accommodate feedback/criticism and ensure members feel welcome and valued building rapport with both.
· Use members’/parents’ names when interacting with them – politely introduce yourself with members/parents you do not know. Get to know both the children’s and parents’ names. Building these relationships to keep retention of swimmers.
· Have a clear understanding of our business’ game plan and winning ways
· To encourage continuous progress, achievement and growth.
· To enable each student to realize their potential by testing their limits.
· To maintain a high level of customer service and safety in and around the pool.
· To ensure our brand standards are upheld in and around the pool and club.
https://landmarkgroup.taleo.net/careersection/ex/jobdetail.ftl
Shop Manager
Qualifications
- Bachelor’s Degree
- 3 years of experience in a managerial role; Previous experience in the industry/retail is a major plus
- Fluency in English
- Proficiency in MS Office
- Skills Specific for Sports Goods retail: Collective Game, Project oriented, Athlete/ambassador, Enthusiastic, Contributor, Empathic, Entrepreneur and responsible
- Specific for Sports Goods retail: Active participation in at least one sporting activity and expert knowledge of sporting events
- Developing and Motivating Others: level 4
- Cultural Awareness: level 4
- Decision Making: level 3
- Commercial Understanding: level 3
- Analytical Thinking: level 3
- Customer Focus: level 3
- Driving and Achieving results: level 3
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