CUSTOMER SALES & SERVICE AGENT I – MUMBAI
Job Purpose
Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products.
Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service.
Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.
Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.
Qualifications & Experience
12th Grade or equivalent
Standard Fares and ticketing courses
1+ years experience
Excellent interpersonal, telephone and customer service skills.
Ability to work in shifts and manage a busy sales team environment.
PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.
Knowledge of contact centre and airline industry procedures and methodology.
CABIN SERVICES ASSISTANT – Dubai, United Arab Emirates
Job Purpose
To organize, hygienically clean and personalise the A380 Shower Spas with the objective of ensuring each First Class customer who uses this unique onboard feature is delighted by the experience.
The primary area of responsibility is Shower Spa cleanliness and personalisation, however, maintenance of First, Business and Economy Class lavatories, First and Business Class Lounges and general cabin areas is also a responsibility of this role, all to project a positive company image to our customers.
The role is to clean designated aircraft areas and does not overlap with or replace normal Cabin Crew service duties. The CSA will report to the Purser, or the Cabin Supervisor, should the Purser be on crew rest or otherwise unavailable. This role requires travelling.
Job Outline:
Performs inventory control function confirming products are loaded in the correct quantities. This to ensure onboard facilities can be correctly serviced, in-flight replenishments can be made and a wide range of products will be available for customers to select from in using the facilities.
- To check Shower Spa and lavatory cleanliness prior to passenger boarding placing appropriate amenity items to prepare for passenger use.
- To “Personalise the Shower Spa” for each customer at the allocated time from the Shower Spa Reservations System, with selected products displayed in the appropriate manner to delight customers who are using the facility.
Qualifications & Experience
Qualifications:
- High School Diploma or equivalent.
- Experience: – A minimum of 2 years customer service experience with an international hotel chain/airline/world class service provider.
- Experience working in Hospitality Industry within housekeeping department would be an advantage.
- Knowledge/skills: – Must be fluent in written and spoken English.
- Minimum height of 160 cm and Arm reach of at least 210cm (on tip toes).
Salary & Benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.
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UAE National Airport Fire Service Program
UAE National Airport Fire Service Program
If you are an Emirati National who wants to make a difference, join us and be part of our world-class Fire Service, providing peace of mind to our passengers everyday.
Purpose
We are looking for young, ambitious Emirati’s who want to develop a life-long, respected career as part of our growing Fire Service Team and become the Fire Fighters of the future
In order to continue our exciting journey of becoming the best airport in the world, we want you to join us and transform the future
What You’ll Experience
At Dubai Airports, we want to make an impact. Together we can shape the future of Dubai and truly connect the world.
Through this program, you will grow, challenge and innovate in an exciting, diverse environment.
Program Overview
Our aim is to develop you into the Fire Fighters of tomorrow.
To do that, we have created a unique program that will give you the skills needed to begin your career with us.
We start with a 6 week English language Training course designed to support you in enhancing your English language capabilities.
Once that is complete, you will undertake the Basic Fire Fighter Training for 9 weeks in preparation for you to begin your role successfully as a trained Airport Fire Fighter.
From here, you will begin shaping the future of Dubai Airports, whilst also being provided continuous development and learning, ensuring you are always one step ahead of the game and creating an unrivalled career for yourself.
https://careers.dubaiairports.ae/en/search-and-apply/job-details/24000095/
First Officer A350/A380 Abu Dhabi
Job Description include (but is not limited to):
Responsible for Safety and Security of the aircraft and passengers and Cargo on board, as far as their duties are concerned; and in the absence of the Commander for any reason.
Maintain familiarity with Etihad’s Operations Manual as are necessary to fulfil their function both professionally and safely.
Assist the commander as requested, concerning any administrative duties in relation to the flight.
Support the Commander in the maintenance of a proper standard of crew discipline, conduct and personal appearance.
Carrying out such duties concerning the flight in accordance with Etihad’s operating policies and procedures, as are allocated to him by the Commander.
Confirming the safe navigation of the aircraft, maintaining a continuous and independent check upon both the geographical position of the aircraft ensuring safe terrain and weather clearance.
Conducting the flight in compliance with the current flight plan, SOPs and the Commander’s instructions when the Commander is not at the controls, and to subsequently notify the Commander of any change to the current flight plan, ATC or geographical position upon their return.
Providing such advice, information and assistance without hesitation if required, to the Commander as may contribute favorably towards the safe and efficient conduct of the flight.
Maintaining a high personal standard of discipline, conduct and appearance as a representative of Etihad Airways at all times.
In the event of Commander incapacitation, the highest ranking Co-Pilot assigned to the flight shall assume command.
Qualifications:
A minimum of 2500 hours total flying time.
A minimum of 1500 hours on multi crew, glass cockpit (1) or high performance military jet.
A minimum of 1000 hours should be on one of the following: A330, A340, A350 or A380.
Type rating on A330, A340 or A350 or A380 should be valid for a minimum of 2 months at the time of joining.
ICAO current and unrestricted ATPL. We do not accept Frozen ATPL unless held by a UAE citizen.
Flown any Airbus FBW within the last 12 months.
Unrestricted, current Class 1 medical.
Maximum age limit is 50 years old.
English Language Fluency (written and verbal) Level 4 or better.
In case of hours accumulated on flights with inflight relief, 75% of the total hours shall be counted towards the required minimums.
(1) Glass Cockpit: aircraft with a FMS coupled to APFDS
Salary & Benefits:
Fixed pay of AED 26,000 per month.
Flight duty allowance:
– 1-6 years of service: AED 40 per block hour
– 7-10 years of service: AED 56 per block hour
Meal allowance during layovers as per the following rates:
| Middle East/ GCC/ Sub Continent | AED 12 per hour |
| Asia/ Far East | AED 15 per hour |
| Africa/ Australasia | AED 18 per hour |
| Europe/ Americas | AED 23 per hour |
Housing allowance up to AED 160000 per year.
Education allowance of AED 36000 for primary and AED 50400 for secondary up to 3 children.
Income protection scheme.
42 Days annual leave.
Staff travel benefits.
End of service benefits.
Accidental and life insurance benefits.
Cabin Crew – Worldwide
Abu Dhabi
Our Cabin Crew are truly global citizens who share a collective passion for caring for our guests, inspired by the traditional Arabian hospitality found in our home, Abu Dhabi. Our Cabin Crew aspire to surpass our guestÂs expectations and inspire our customers through innovative hospitality whilst ensuring the onboard safety of each of our guests. We are currently looking for exceptional people to join our team of award winning Cabin Crew. If you have a desire to provide world class in-flight service whilst travelling the world, we encourage you to apply for one of these truly amazing positions.
Education & Experience
- Minimum High School certification or any higher education
- Fluent English verbal and written comprehension; another language is an additional benefit
- Must be at least 21 years old
- Minimum height is 160 cm
- No tattoos or body piercing (exception for one earring in the lower lobe of each ear for females only) that would be visible whilst wearing the Etihad uniform (bandages and cosmetic coverings are not permitted)
- No criminal record
- Excellent personal presentation, style and image
- Willing to serve alcohol, including during the holy month of Ramadan
- Willing to comply with UAE and GCAA visa requirements
- Confident in water and be able to swim with the aid of a flotation device
SKILLS
- Communication Skills – Excellent
- Customer Orientation -Excellent
- English Language skills – Excellent
About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 to bring “Abu Dhabi to the World”. Over the years, we have grown into Etihad Aviation Group, a diversified global aviation and travel company, which is one of the world’s most acclaimed industry brands.
Our airline flies to over 84 destinations with a fleet of over 100 Airbus and Boeing aircraft, serving 18.6 million passengers a year and carrying 682,000 tonnes of cargo in 2018.